​Privacy Policy & Terms and Conditions 

​​At Dryer Vent Specialists INC., we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy outlines our practices and your rights regarding your data effective date 1/1/2025.

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Privacy Policy:

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1. Data Collection
We collect personal information that you voluntarily provide to us when you:
- Submit forms on our website (e.g., contact forms or appointment requests).
- Opt-in to receive SMS communications.
- Interact with our website through cookies or analytics tools.

The information we collect may include:
- Name
- Email address
- Phone number
- Mailing address
- Any other details you provide in communications with us.

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2. Data Usage
We use the collected data to:
- Schedule and confirm appointments.
- Send SMS reminders, follow-ups, or billing inquiries.
- Improve our services and customer experience.
- Respond to your inquiries or feedback.

Important: We do not share phone numbers or SMS opt-in data with third parties or affiliates for marketing purposes.

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3. Data Protection
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include encryption, secure servers, and restricted access to sensitive data.

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4. User Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal obligations).
- Withdraw consent for SMS communications at any time by replying "STOP" to any message.

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5. Opt-In and Opt-Out
Opt-In:
You may opt-in to receive SMS messages by:
- Checking the consent box on our forms.
- Providing verbal consent during interactions with our team.
- Submitting a request via an online form.

Opt-Out:
You can opt-out of receiving SMS messages at any time by:
- Replying "STOP" to any text message.
- Contacting us directly at [Insert Contact Information].

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6. Contact Information
For privacy-related inquiries or concerns, please contact us at:
- Email: ATLDVS@OUTLOOK.COM
- Phone: 404-777-9447

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7. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." We encourage you to review this page periodically for updates.

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8. Accessibility
This Privacy Policy is easily accessible via links in the footer of every page on our website and in relevant sections where personal data is collected.

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Terms & Conditions for SMS Communications:

By opting into SMS communications from Dryer Vent Specialists INC, you agree to the following terms:

1. SMS Consent Communication:
   Your phone number will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
   If you consent, you may receive messages related to:  
   - Appointment reminders  
   - Follow-up messages  
   - Billing inquiries & Promos

   Example: "Hello, this is a reminder of your appointment with Dryer Vent Specialists INC.  on [Date] at [Time]. Reply STOP to opt out."

3. Message Frequency:  
   Message frequency may vary based on communication needs (e.g., up to 5 messages per week).

4. Fees:
   Standard message and data rates may apply based on your carrier’s plan.

5. Opt-In Method:
   You can opt-in through:  
   - Online forms (with a checkbox)  
   - Verbal consent during interactions  
   - Paper forms  

6. Opt-Out Method:
   To stop receiving messages, reply "STOP" to any text or contact us directly at 404-777-9447.

7. Help:
   For assistance, reply "HELP" or contact us at 404-777-9447.

8. Disclosures:
   - Message and data rates may apply.  
   - Message frequency varies based on communication needs.

By using our services and opting into SMS communications, you acknowledge that you have read and understood these terms and conditions.

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This Privacy Policy and Terms & Conditions are designed to ensure compliance with applicable privacy laws while fostering trust and transparency with our customers.

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